Privacy Policy

Our commitment to protecting your privacy and personal data

2025/10/21

Privacy Policy for DeepSeek OCR Services

1. Introduction

Welcome to DeepSeek OCR ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website and services, including the DeepSeek OCR demo interface and future API services.

Important Notice: This website provides services based on the open-source DeepSeek-OCR project developed by DeepSeek AI. We are an independent service provider and are not affiliated with or endorsed by DeepSeek AI.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

  • Account Information: When you register for our API service (coming soon), we collect your name, email address, company name (optional), and password.
  • Payment Information: For paid services, we collect billing information through our third-party payment processors (we do not store credit card details).
  • Contact Information: When you contact us for support, we collect your name, email, and message content.
  • Newsletter Subscription: Email address if you join our waitlist or subscribe to updates.

2.2 Information We Collect Automatically

  • Usage Data: Pages visited, time spent, features used, and interaction patterns.
  • Device Information: IP address, browser type, operating system, device identifiers, and referring URLs.
  • Cookies and Tracking Technologies: We use cookies to improve user experience and analyze website traffic.
  • Uploaded Documents: When you use our OCR demo or API, we temporarily process your uploaded images and documents.
  • Processing Results: OCR output and extracted text.

Important: We do NOT permanently store your uploaded documents or OCR results unless you explicitly save them to your account (future feature).

3. How We Use Your Information

We use the collected information for:

  • Service Delivery: Providing OCR processing, account management, and customer support.
  • Service Improvement: Analyzing usage patterns to improve our services and develop new features.
  • Communication: Sending service updates, security alerts, and marketing communications (with your consent).
  • Security: Detecting fraud, abuse, and security incidents.
  • Legal Compliance: Complying with legal obligations and enforcing our terms.

4. Data Processing and Storage

4.1 Document Processing

  • Demo Usage: Documents uploaded to the demo are processed in real-time using the embedded Hugging Face Spaces interface. We do not control or store these documents.
  • Future API Service: Documents sent to our API will be:
    • Processed in memory and deleted immediately after OCR completion
    • Retained for a maximum of 24 hours for debugging purposes (only if you opt-in)
    • Never used for training models without explicit written consent

4.2 Data Storage Location

  • User account data is stored on secure servers in [Your Region - e.g., United States]
  • Processing may occur on servers in different regions to optimize performance

4.3 Data Retention

  • Account Data: Retained until you delete your account
  • Usage Logs: Retained for 90 days
  • Uploaded Documents: Deleted immediately after processing (or within 24 hours if debugging is enabled)
  • Backup Data: Retained for 30 days in encrypted backups

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

5.1 Service Providers

  • Cloud Hosting: AWS, Google Cloud, or similar providers for infrastructure
  • Payment Processing: Stripe or similar payment processors
  • Analytics: Google Analytics, PostHog, or similar tools (anonymized data)
  • Email Services: SendGrid, AWS SES, or similar for transactional emails

We may disclose your information if required by law, court order, or government regulation.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

6. Third-Party Services

6.1 Hugging Face Spaces

Our demo currently uses Hugging Face Spaces to provide the OCR interface. When you use the demo, Hugging Face's privacy policy applies to that interaction. We recommend reviewing Hugging Face's Privacy Policy.

6.2 Analytics and Cookies

We use third-party analytics tools to understand user behavior. You can opt-out of analytics tracking through your browser settings or our cookie consent banner.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your account and data
  • Portability: Receive your data in a machine-readable format
  • Opt-Out: Unsubscribe from marketing communications
  • Cookie Control: Manage cookie preferences through browser settings

To exercise these rights, please contact us at [your-email@example.com].

8. Data Security

We implement industry-standard security measures including:

  • Encryption in transit (TLS/SSL) and at rest
  • Regular security audits and penetration testing
  • Access controls and authentication mechanisms
  • Secure data deletion procedures

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

9. International Data Transfers

If you access our services from outside [Your Country], your information may be transferred to and processed in [Your Country] where data protection laws may differ from your jurisdiction.

10. Children's Privacy

Our services are not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by:

  • Posting a notice on our website
  • Sending an email to registered users
  • Updating the "Last Updated" date

Your continued use of our services after changes constitutes acceptance of the updated policy.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt-out of the sale of personal information (we do not sell data)
  • Right to non-discrimination for exercising your rights

13. GDPR Compliance (EU Users)

If you are in the European Economic Area (EEA), we process your data based on:

  • Consent: For marketing communications and non-essential cookies
  • Contract: To provide services you've requested
  • Legitimate Interest: To improve our services and prevent fraud
  • Legal Obligation: To comply with applicable laws

You have the right to withdraw consent, lodge a complaint with a supervisory authority, and restrict processing.

14. Open Source Notice

This service is built on the open-source DeepSeek-OCR project (https://github.com/deepseek-ai/DeepSeek-OCR). The open-source model itself is subject to its own license and terms. Our Privacy Policy governs only the web services we provide, not the underlying open-source software.